Frequently Asked Questions (FAQ)

How do I track the progress of my order?

Please see the account login page. Once you are logged in, you can check on your order status, request a return or exchange, and manage your wish list.

Where is your contact information?

An item I bought from your website is now on sale, can a get the new sale price?

Buckmans.com will honor a new sale price as long as the order in question was placed within 10 days of the current sale. This will be done by issuing a site credit. All site credits will be issued in the form of a gift code that will be emailed to your account's primary email address.

How does your annual coat drive work?

Each season we announce the dates of our annual coat drive. During this specified period, our customers are encouraged to donate their gently used winter jackets at any of our retail locations. We donate these items to local charities and give them 20% off any in-stock jacket of their choosing from one of that season's coat drive sponsor brands. The discount must be used within the specified dates of the coat drive.

A few disclaimers:

• We want to be fair and helpful to those who are in need. To that end, we reserve the right to refuse donated items that are damaged, dirty or not deemed warm enough to be considered a winter jacket. This will be left to the discretion of our managers. Refused items do not qualify for a new item discount.
  
• The discount does not apply to every brand carried in our stores (just that year's named sponsors)
• The discount does not apply to clearance items - only new, in-season items from a sponsor brand qualify for a discount
  
• The discount may only be applied to in-store, in-stock purchases
  
• Finally, the discount only applies to jackets that are currently in-stock at our retail locations. It does not apply to layaways, special orders, direct shipments, other jackets carried on our website but not in our retail stores, and/or items carried by our manufacturers' websites or catalogs

What are your promotional terms and restrictions?

Please see our terms of use page.

Can online purchases be returned to the retail stores?

Yes, but for payment security reasons, our retails stores do not have access to your billing or payment information. Any of our locations can accept your returns or exchanges, but a refund may take a few days to process.

Can purchases made at a retail location be returned through Buckmans.com?

No. Items that were purchased in one of our retail stores should be returned to our stores (October-March) and should not be sent to our online returns center or our corporate offices.

What are your rental rates?

Please see our rental rates page.

Where are your retail stores?

Please see our retail locations page.

An item I bought has worn out sooner than it should have or is need of repair, what is your warranty policy?

How it works: Simply send us the product you purchased from Buckmans.com with a copy of your original packing slip (or site print out) and a detailed explanation of what happened to your item. We will send the item to the manufacturer's warranty department. Once they have received and reviewed your product, they will accept or reject your warranty claim.

If they accept your claim they will either repair the product, issue a replacement, or issue a credit. Their decision is final and made at their sole discretion. If they send the repaired or replaced item to Buckmans, we will ship it back to you. If they issue a credit, we will issue you a site credit or refund your card depending on when the original transaction was made.

Please note, this process can take up to 4 weeks. During this time, no refunds or credits will be issued until the manufacturer has reviewed the product and informed us of their decision. If they reject your claim, we will return the item to you. By sending your product(s) to us, you agree to the process as outlined above.

Can online purchases be returned to the retail stores?

Yes, but for payment security reasons, our retails stores do not have access to your billing or payment information. Any of our locations can accept your returns or exchanges, but a refund may take a few days to process. For more details, click here.

Do you ship to PO Boxes?

Yes (for most items). Please select the US Postal Service for all orders being shipped to a PO Box. Large items like skis, snowboards, sleds and some bags cannot be shipped to a PO box. In these cases, you will need to select UPS.

Does Buckmans.com ship internationally?

Yes, we do, but there are some things you need to know first. Please see our international shipping page.

How do I return an item that I ordered online?

Please see our return policy page.

I want to buy something but the site says it does not qualify for free shipping. Why is that?

Certain items cannot be shipped under our free shipping policy because of the item's weight and/or larger dimensions. In order to ship the item, we need to charge a shipping fee to be able to ship the item safely and securely. Some bargain items and select items in our clearance department do not qualify for free shipping. These items will be marked.

My order is under $50. How will I be charged?

Regular Ground rates will be charged for all orders under $50.

Where is your shipping policy and how long does shipping take?

View our expedited shipping options, time-in-transit map, and our shipping guidelines on our shipping page.