Can online purchases be returned to the retail stores?
Yes, but for payment security reasons, our retails stores do not have access to your billing or payment information. Any of our locations can accept your returns or exchanges, but a refund may take a few days to process.
Who pays for return shipping?
Buckmans.com will provide UPS Return labels for $9.95 for small returns or $24.95 for the return of large items like skis, snowboards, large boots, oversized bags and other specially marked items. This return fee will be deducted from your refund amount unless you are requesting your item(s) to be exchanged.
Again please note, your label deduction fee may vary if the carrier adjusts the label fee due to use of an oversized box. For a full overview of our return and exchange policy, please visit this page. Use of our return labels signifies your agreement to our policy. Sorry - no COD.
Our expedited shipping options are a service we offer that are not eligible for refunds once the order has shipped. Expedited shipping charges will not be refunded for returned or exchanged orders.
International Customers: If you are returning an item, be sure to mark the package and postage as a “Merchandise Return.” We will not be responsible for any returns taxes, customs, or other fees associated with international shipping.
An item I bought has worn out sooner than it should have or is need of repair, what is your warranty policy?
Buckmans.com will gladly assist you if you believe your product qualifies for a manufacturer's warranty policy.
How it works: Simply send us the product you purchased from Buckmans.com with a copy of your original packing slip (or site print out) and a detailed explanation of what happened to your item. We will send the item to the manufacturer's warranty department. Once they have received and reviewed your product, they will accept or reject your warranty claim.
If they accept your claim they will either repair the product, issue a replacement, or issue a credit. Their decision is final and made at their sole discretion. If they send the repaired or replaced item to Buckmans, we will ship it back to you. If they issue a credit, we will issue you a site credit or refund your card depending on when the original transaction was made.
Please note, this process can take up to 4 weeks. During this time, no refunds or credits will be issued until the manufacturer has reviewed the product and informed us of their decision. If they reject your claim, we will return the item to you. By sending your product(s) to us, you agree to the process as outlined above.
An item I bought from your website is now on sale, can a get the new sale price?
Buckmans.com will honor a new sale price as long as the order in question was placed within 10 days of the current sale. This will be done by issuing a site credit. All site credits will be issued in the form of a gift code that will be emailed to your account's primary email address